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T&Cs

Website Terms and Conditions

Last Updated: 21 April 2026

Welcome to www.herofix.com (the "Website"). These Terms and Conditions ("Terms") govern your access to and use of the Website, including any content, features or functionality offered through it. These Terms also explain how our online information, enquiries and quote requests work alongside our separate contract(s) for the supply and installation of products and services.

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website.

1. About Herofix

Herofix ("Herofix", "we", "us" or "our") is an energy services provider specialising in the supply and installation of:

  • solar panels (PV systems);
  • battery storage systems;
  • heat pumps; and
  • boilers.

Our services are primarily intended for homeowners located within our service areas.

2. Website use (acceptable use)

2.1. Age requirement. You must be at least 18 years old to use this Website.

2.2. Permitted use. You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Website.

2.3. No misuse / security. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful, or by attempting to gain unauthorised access to the Website, the server on which the Website is stored, or any server, computer or database connected to the Website.

2.4. Availability. We do not guarantee that the Website, or any content on it, will always be available or uninterrupted. We may suspend, withdraw, discontinue or change all or any part of the Website without notice.

2.5. Information only. The content on this Website is provided for general information and may change without notice. It is not technical, financial or legal advice. If you need advice, you should obtain appropriate professional advice.

3. Our services (solar panels, batteries, heat pumps and boilers)

3.1. Website information is not an offer. The information provided on our Website about solar panels, batteries, heat pumps and boilers does not constitute a binding offer.

3.2. Enquiries and site surveys. If you request a call-back, submit an enquiry, or request a quote through the Website, you are asking us to consider providing services. We may need further information, a technical assessment and/or a site survey before confirming whether we can supply and fit the relevant system.

3.3. Quotes and estimates. Any quote, savings figure, payback estimate, sizing suggestion or similar information provided through the Website (or following a Website enquiry) is indicative only, unless we state otherwise in writing. A final price and scope will depend on, among other things, your property, access, structural considerations, electrical capacity, existing heating/hot water system, and any required upgrades.

3.4. Separate installation agreement. A binding contract for the supply and installation of any products will only be formed when we confirm the final scope and price and you and we enter into a separate written agreement (the "Installation Agreement"). These Website Terms do not replace the Installation Agreement.

3.5. Product availability and substitutions. Product models and specifications may change. Where necessary, we may propose alternatives that are equivalent (or better) in specification and suitability for your property. Any substitution will be discussed with you and documented in the Installation Agreement or otherwise confirmed in writing.

3.6. Refusal of service. We reserve the right to refuse service to any individual or property that does not meet our technical, safety, access or compliance requirements (or where we reasonably believe we cannot safely or lawfully carry out the works).

3.7. Performance depends on circumstances. System performance and savings depend on factors outside our control, including (for example) weather, shading, roof orientation, property insulation, occupancy, tariff rates, user behaviour, maintenance, and changes to law or energy prices.

4. Intellectual property

4.1. Our rights. This Website contains material which is owned by or licensed to Herofix. This material includes, but is not limited to, the design, layout, look, appearance, logos, graphics, photographs, video, text and other content.

4.2. Limited permission to use. You may view, download and print pages from the Website for your own personal, non-commercial use, provided you keep all copyright and proprietary notices intact.

4.3. No unauthorised use. You must not reproduce, modify, distribute, publish, display, perform, create derivative works from, or otherwise exploit any content from this Website without our prior written consent (except as permitted by applicable law).

4.4. Trade marks. "Herofix" and any associated names, logos or slogans may be trade marks. You must not use them without our prior written consent.

5. Accuracy of information

5.1. While we strive to ensure that the information on this Website is correct, we do not warrant its completeness, accuracy or that it is up to date.

5.2. Energy savings, running cost reductions, performance figures and similar estimates for solar panels, batteries and heating systems are illustrative and can vary based on individual circumstances, location and usage patterns.

6. Your information and communications

6.1. If you provide information to us via contact forms, enquiry forms or quote requests, you must ensure that all details provided are accurate, complete and up to date.

6.2. We may contact you using the details you provide to respond to your enquiry, arrange a survey, discuss options, and provide documentation. Our handling of personal data is explained in our Privacy Policy.

7. Liability and disclaimers (Website)

7.1. Nothing limits statutory rights. Nothing in these Terms limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation.

7.2. Website content. To the maximum extent permitted by law, we exclude all implied conditions, warranties, representations or other terms that may apply to the Website or any content on it.

7.3. Losses. To the maximum extent permitted by law, Herofix shall not be liable for any loss or damage (whether direct or indirect) arising under or in connection with:

  • your use of, or inability to use, the Website; or
  • your reliance on any content displayed on the Website.

This includes (without limitation) loss of profits, loss of business, business interruption, loss of anticipated savings, loss of opportunity, or loss of data.

7.4. Viruses and availability. We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access the Website, and you should use your own virus protection software.

7.5. Installation work is covered separately. Any liability relating to the supply and installation of products or on-site services will be set out in the Installation Agreement and applicable consumer law. These Website Terms are primarily about your use of the Website.

8. Third-party links

Our Website may include links to other websites and third-party resources. These links are provided for your convenience to provide further information. They do not signify that we endorse them. We have no responsibility for the content of the linked website(s) or resources.

9. Privacy and data protection

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal data.

10. Governing law (UK)

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. If you are a consumer, you may also benefit from mandatory provisions of the law of the country where you live (if applicable).

Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to these Terms

We may update these Terms from time to time. The latest version will always be posted on this page. Your continued use of the Website following any changes constitutes your acceptance of the new Terms.

12. Contact us

If you have any questions about these Terms, please contact us via the details provided on www.herofix.com.