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Privacy policy

Last Updated: 21 April 2026

This Privacy Policy explains how Herofix ("we," "our," or "us") collects, uses, and protects your person al information when you visit our website, www.herofix.com, or use our services. We provide energy solutions, including the supply and installation of solar panels, batteries, heat pumps, and boilers for homeowners.

We are committed to protecting your privacy and handling your data in a clear and transparent man ner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This includes only collecting the data we need for solar and heating quotes and installa tions, keeping it secure, and respecting your rights.

1. Information We Collect

We collect information that allows us to provide quotes for solar and heating solutions, carry out sur veys, install and maintain equipment, and communicate with you effectively. This includes:

  • Contact Details: Name, email address, phone number, and installation address.
  • Quote and Property Information (Solar / Heating): Information you provide to get a quote or assessment, such as property type and age, roof type/condition, shading, available space, current heating system/boiler details, radiator/underfloor heating details, hot water setup, energy usage, number of occupants, meter and tariff info (where provided), and any photos, videos or docu ments you choose to share (e.g., of your fuse board, meter, boiler, or roof).
  • Survey and Installation Information: Notes and measurements taken during calls, remote as sessments, and site surveys (including technical designs, system sizing, and installation require ments).
  • Financial Information: Payment details for processing orders and information required for financ ing applications (where applicable).
  • Communications: Records of your enquiries and our responses (for example emails, webform submissions, and call notes). If we record calls, we will tell you.
  • Technical Data: Your IP address, browser type, and how you interact with our website.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Quotes and Assessments (Solar / Heating): To create and send you a quote, assess whether so lar panels, batteries, heat pumps or boilers are suitable for your home, and recommend system siz ing and options.
  • Service Delivery: To arrange and carry out remote assessments, site surveys, installations, mainte nance, repairs and warranty support.
  • Customer Support: To respond to enquiries and manage after-care or warranty claims. • Marketing: To send you updates or offers about our services, provided you have given us your consent to do so. You can opt out at any time.
  • Improve Our Services: To understand how people use our website and services, improve our quoting and installation process, train staff, and troubleshoot issues (using aggregated data where possible).
  • Legal Compliance: To meet our legal, accounting, and tax obligations and to handle complaints or disputes.

3. Legal Basis for Processing

We only process your data when we have a legal reason to do so under the UK GDPR. Depending on what you’re doing with us, this will usually be:

  • Contractual Necessity: To take steps at your request before entering into a contract (for example, preparing a quote) and to fulfill our agreement to supply, fit and support energy products. • Consent: When you opt-in to receive marketing or when you choose to allow non-essential cook ies. You can withdraw consent at any time.
  • Legitimate Interests: To run and improve our business (for example, responding to enquiries, im proving our quoting process, preventing fraud, and keeping our systems secure). We will only do this where our legitimate interests are not overridden by your rights.
  • Legal Obligation: To comply with UK law (for example tax, accounting, and regulatory require ments).

4. Sharing Your Data

We do not sell your personal data. We may share your information with trusted third parties only when necessary:

  • Installers and Subcontractors: Professionals who carry out the physical installation at your prop erty.
  • Regulatory Bodies: Organizations such as MCS (Microgeneration Certification Scheme) or local authorities for building regulations and certifications.
  • Payment Processors: To securely handle transactions.
  • Software Providers: Systems used for managing customer relationships and technical assess ments.

5. Data Security and Retention

We implement robust security measures to prevent your data from being lost, used, or accessed in an unauthorized way. We keep your personal information only for as long as necessary to fulfill the pur poses we collected it for, including any legal, accounting, or warranty requirements.

6. Your Rights

Under UK data protection law, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we fix inaccurate information.
  • Deletion: Request that we delete your data (in certain circumstances).
  • Restriction: Request that we limit how we use your data.
  • Withdrawal of Consent: Withdraw your marketing consent at any time.

To exercise any of these rights, please contact us at info@herofix.com.

7. Cookies Policy

What are Cookies?

Cookies are small text files placed on your device to help our website function correctly and to pro vide us with information about how the site is used.

How We Use Cookies

We use the following types of cookies:

  • Essential Cookies: Necessary for the website to function. They cannot be switched off.
  • Analytical Cookies: Help us understand how visitors move around our site so we can improve the user experience. These are only used if you consent.
  • Marketing Cookies: Used to track the effectiveness of our advertising and show you relevant con tent. These are only used if you consent.

Managing Cookies

You can manage your cookie preferences through the pop-up banner on our website when you first visit. You can also change your browser settings to refuse cookies, though some parts of our website may not function properly as a result.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, or you’d like to make a request about your personal data (for example access, correction, deletion, or objection), please contact us:

Herofix

Website: www.herofix.com

Email: hello@herofix.com

Please include your name, the address linked to your enquiry (if relevant), and what you’d like us to do. We may need to confirm your identity before we act on your request.