Cookies Policy

1. Introduction

At Herofix, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit www.herofix.com or use our services, including the supply and installation of solar panels, batteries, heat pumps, and boilers.

2. Information We Collect

We collect information that allows us to provide energy solutions for your home. This includes:

• Contact Information: Name, email address, and phone number.
• Property Details: Your home address and technical details about your property (such as roof orientation, current heating system, and insulation) to provide accurate quotes for solar or boiler installations.
• Usage Data: Information about how you use our website.

3. How We Use Your Information

We use your data to:

• Provide personalized quotes for energy products.
• Schedule and carry out installations of solar panels, batteries, heat pumps, or boilers.
• Process payments and manage your account.
• Comply with legal requirements and industry certifications (such as MCS or Gas Safe records).
• Send you updates regarding maintenance or energy-saving tips, provided you have opted in.

4. Sharing Your Data

We only share your information with trusted partners necessary to complete your project, such as:

• Certified installation teams.
• Equipment manufacturers for warranty registrations.
• Regulatory bodies for safety and compliance certificates.
• Payment processors.

5. Data Security

We use modern security measures to protect your data from unauthorized access. We only keep your information for as long as necessary to fulfill the purposes for which it was collected.

6. Your Rights

Under UK data protection laws, you have the right to:

• Request a copy of the personal data we hold about you.
• Ask us to correct any mistakes.
• Request that we delete your data (where legal obligations allow).

To exercise these rights, please contact us at hello@herofix.com.

Cookies Policy

1. What Are Cookies?

Cookies are small text files stored on your computer, phone, or tablet when you visit a website. They help websites work properly, remember your preferences, and (in some cases) help us understand how homeowners use our site so we can improve it.

Cookies can be:

• Session cookies (they expire when you close your browser), or
• Persistent cookies (they stay on your device for a set period, or until you delete them).

2. What Cookies We Use on www.herofix.com (and Why)

We use the following types of cookies:

A. Strictly necessary (essential) cookies

These cookies are required for www.herofix.com to work and can’t be switched off in our systems. They’re usually set in response to actions you take, such as:

• submitting a quote or contact form,
• managing security and preventing fraud, and
• keeping the site stable and secure.

Because these cookies are essential, blocking them may mean parts of the website won’t work properly.

B. Functional cookies

These cookies help the website remember choices you make, so it works in a more personal way. For example, they may remember:

• your preferences (like region or other selections), or
• information you’ve entered in forms (where your browser allows).

If you disable functional cookies, some features may not work as smoothly and you may need to re-enter information.

C. Analytical (performance) cookies

These cookies help us understand how visitors use www.herofix.com (for example, which pages are most popular, how people move around the site, and whether there are errors). We use this information to improve the website and our service to homeowners.

Where used, analytics cookies may include tools such as Google Analytics (or similar analytics services). Analytics information is typically aggregated and used to help us improve site performance and user experience.

3. What We Don’t Use Cookies For

We don’t use cookies to directly collect sensitive personal information like payment card details. Some cookies may collect online identifiers (such as device or browser information) and usage data.

4. How You Can Control or Opt Out of Cookies

You have a few options:

A. Cookie settings (where available)

If we display a cookie banner or cookie preferences tool on www.herofix.com, you can use it to accept or reject non-essential cookies (such as functional and analytics cookies) and update your choices at any time.

B. Browser settings (block/delete cookies)

Most browsers let you:

• see what cookies are stored,
• delete cookies, and
• block cookies for specific websites or all websites.

If you block or delete cookies, parts of www.herofix.com may not work properly (especially essential cookies).

C. Opting out of Google Analytics (if applicable)

If we use Google Analytics, you can opt out by:

• using the Google Analytics Opt-out Browser Add-on (available from Google), and/or
• rejecting analytics cookies via our cookie settings tool (if shown on our site).

5. Updates to This Cookies Policy

We may update this Cookies Policy from time to time (for example, if we change the cookies we use or the tools we rely on). Please check this page occasionally for the latest version.